Shipping & Returns
Thank you for shopping at CurlyRad.com. We want to make sure you have a satisfying experience with our products and services. Please review our shipping and return policy below.
Shipping
All orders ship directly from our facility in Grande Prairie, Alberta (Canada). We make every effort to reduce our waste and footprint by using biodegradable, recyclable, and/or reusable materials – from our packaging and labels to our shipping boxes and packing contents.
- Processing Time: Orders are typically processed within 3-5 business days.
- Shipping Methods: We offer standard and expedited shipping options.
- Shipping Locations: Currently shipping within Canada and the United States.
- Order Tracking: You will receive a confirmation email with tracking information.
Cancellations & Returns
Curlyrad takes pride in ensuring that we maintain a high level of quality control by ensuring your hair & body care products arrive to you in the best condition.
We gladly accept returns of most new, unused items in their original condition (unopened) within 30 days of delivery. To complete your return, your item must be returned within 30 days of delivery, unused and in the same condition as it was received. It must also be in the original packaging and include a copy of the packing slip.
Kindly note that e-gift cards are for final purchase and cannot be returned.
If an item is returned and is not in good condition, a refund can not be issued and the item will not be able to be shipped back. Please be sure to have your return authorized prior to sending it back to our facility for inspection.
If you are completely unsatisfied with your product, please let us know and we will make it right!
We want you to be happy with your purchase! We hope you love what you ordered, but if not and you wish to return a product, the product must be in new, unused and original (unopened) conditioner, and it must be within 30 days of delivery. Please contact curlsnradiance@gmail.com to obtain a return authorization and further instructions.